Right of withdrawal
To return a product, as a natural person , you have a maximum period of fourteen (14) calendar days from receipt of the product.
The shipping costs derived from the return will be at the customers expense.
Returns of defective or erroneous products.
In the case of wrong products or that have any other damage or defect , we will proceed to refund the full amount according to the same payment method chosen by the customer within a maximum period of 14 days. However, we may withhold the refund until we have received the product or products, or until you have provided proof that they have been returned in good condition, depending on which condition is met first.
In these cases, Quinton/Totum Sport is responsible for the shipping costs provided that the client has correctly carried out the steps indicated and their arguments have been accepted.
To do this, you must contact us within a maximum period of 24 hours from receipt of the product to exercise your right of return as it expires quickly, through the contact e-mail email@example.com sending us a photograph and indicating the error or defect along with your personal and order data through the return form.
In any case, Quinton/Totum Sport must always verify that the merchandise has been delivered in perfect condition and it is recommended to always put "DAMAGED PACKAGING" or similar on the carrier's delivery note to be able to claim later, since otherwise the carrier agrees with the delivery. product receipt.
Please note the instructions in the “Delivery Problems” section.
How do you proceed to return a product?
The products must be returned in the same conditions in which you received them, together with any accessories related to them, and it is advisable to include a photograph of the condition of the product and its packaging.Quinton/Totum Sport will indicate the company that will collect the product. The collection period will be approximately two working days.You will be responsible for the costs of returning the product.In no case will we accept returns sent postage due.
Once we verify that the products you return to us meet all the specifications of the Returns Policy, we will send you an email informing you that the return has been accepted.
If you have any questions about the return process, contact us through the contact firstname.lastname@example.org.
To make a return you must send us the products together with the return form, to the following address: Oude Nektar Farm, Jonkershoek Rd, Stellenbosch
The products will be sent by you, without any undue delay and, in any case, no later than 14 calendar days from the date of receipt of the package (taking possession of the product). The deadline will be considered met if you return the goods before the 14-day period has expired.
Warranties and product information.
The legal guarantee of our products will depend on their expiration date.
The products that we present on our website are a careful selection of our collection. We have taken special care to accurately display the colors and features of our products.
Of course, the calibration of each monitor is different, and we cannot guarantee that your monitor displays the colors with total accuracy, and the delivered product may not exactly match the image on the web.
You will have the opportunity to rate and comment on our products ; to avoid offensive, violent, illegal comments, Spam, etc., these will be subject to our validation. You will be solely responsible for the comments you may leave on our website, and Quinton/Totum Sport is not responsible in any way for them, nor is it obliged to publish them.
To make use of the guarantee, it is essential to keep proof of purchase.